Shipping Policy

Thank you for shopping with WRK-R8. We aim to pack and dispatch your order as quickly as possible.

Order Processing

Orders are generally processed within [1–2 business days], excluding weekends and public holidays.

During sales, product launches and other busy periods, processing may take slightly longer. You will receive a confirmation email once your order has been dispatched.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your delivery address and selected shipping method.

From time to time, we may offer free or discounted shipping promotions. Any applicable conditions will be displayed on our website.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

Standard delivery generally takes:

• Metro areas: [2–5 business days]
• Regional areas: [3–7 business days]
• Remote areas: [5–10 business days]

These timeframes are estimates only and may be affected by courier delays, weather events, public holidays or other circumstances outside our control.

Order Tracking

Where tracking is available, you will receive a tracking link by email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional delivery charges may apply where an order is returned because an incorrect or incomplete address was supplied.

Authority to Leave

Some courier services may leave your parcel in a safe location when nobody is available to receive it.

Once a parcel has been marked as delivered by the courier, WRK-R8 is not responsible for theft, loss or damage occurring after delivery. We recommend selecting a secure delivery address.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, check your tracking information before contacting us.

For further assistance, email hello@workratehydration.com with your order number and delivery details. We will work with the courier to investigate the shipment.

Damaged Orders

Please inspect your order when it arrives.

If an item has been damaged during delivery, contact us within [48 hours] of receiving it. Include your order number and clear photographs of the damaged item and packaging so we can assess the issue.

Do not dispose of the product or packaging until we have completed our assessment.

International Shipping

[We currently ship only within Australia.]

OR

[We ship to selected international destinations. International customers are responsible for any customs duties, taxes or import charges imposed by their destination country.]

International delivery timeframes may vary and can be affected by customs processing.

Contact Us

For questions about shipping or an existing order, contact:

WRK-R8
hello@workratehydration.com